SLA dashboard
Read the SLAs tracked on your account at a glance — and know what to do when one drifts from green toward red.
Where to find it
Open the Partner Hub and select the SLA tab in the Operations group. The dashboard shows each SLA against its target, plus Recent SLA Performance covering the last 30 days of tracking.
The SLAs tracked
| SLA | What it measures |
|---|---|
| Response Time | Time to first response on new candidates and requests |
| Shortlist Delivery | How quickly a candidate shortlist is delivered |
| Interview Scheduling | Time from request to a scheduled interview |
| Replacement Guarantee | The window for replacing a candidate when a placement does not work out |
Each SLA shows its Target alongside actual performance, so you always know the distance between the two.
Reading the status colors
- Green — performance is meeting the target. When everything is on track you see the All SLAs Met badge.
- Yellow (amber) — performance is slipping toward the target boundary. Nothing is breached yet, but the trend needs attention this week, not this quarter.
- Red — performance is below target. The dashboard flags this with "Below target compliance. Review processes to improve performance."
When an SLA goes yellow
Treat yellow as an early warning with time to act:
- Response Time slipping — check who owns first review of new candidates; the most common cause is an unowned inbox after a team change. Confirm assignments in your team setup.
- Interview Scheduling slipping — scheduling friction is usually calendar friction. Make sure interviewers have calendar sync connected, and use instant meetings for short-notice conversations.
- Shortlist Delivery slipping — raise it with your Talent Strategist; the cause is often an underspecified brief rather than a slow pipeline.
When an SLA goes red
A red SLA means candidates are already feeling the delay, and candidate experience decays fast:
- Identify the stuck items — open your pipeline and sort by time in stage to find the candidates waiting longest.
- Clear the backlog before fixing the process — respond to the waiting candidates first.
- Fix the structural cause — reassign ownership, adjust stage automation, or rebalance interviewer load.
- Watch Recent SLA Performance over the following 30 days to confirm the fix held.
No metrics yet
"No SLA metrics recorded yet" means tracking has not accumulated data for your account — typically because activity is new. Metrics appear as your hiring activity generates measurable events.
Related
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